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Testimonials

I just wanted to tell you how pleased I was with the work that Daniel and his brother Matthew did in my home today. I have had Daniel perform work for me on several occasions and have always found his advice and willingness to help very useful. I know that he is someone that I can trust. I will not hesitate to call on him again. Thank you. ~ Nancy Sanders

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Excellent service and so friendly. Came on time and very efficient. Very Happy customer! ~ Beth McCollum

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We just had Mark Alterio from Raps over to help address a clog in our sink/washing machine drain line. The line was original to the house and had been told previously from another company it would need to be replaced. Mark reaffirmed this was the case and provided us with an estimate that seemed on par with the level of work that needed to be done. He was patient in explaining what needed to be done and what he would do to address the problem. Within a few days he and an assistant were back at the house and wow, what a nice job they did. Mark was thorough, ensuring the job was done right and exceeding my expectations. They were also the neatest plumbers I have ever met, not leaving a trace of any of their work behind. To top of off- they were also some of the nicest people I have met, even taking the time to talk to our children when they asked a few questions. I was fully satisfied with their work. Mark was wonderful and I look forward to working with them again! ~ Jennifer S.

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RAPS always performs quality work and a range of options for the job at hand. ~ Dwayne Middleton

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The service was tremendous! Prompt, efficient, professional, and fixed the problem when I needed it - during a family visit! Of course, it came with a price, but the old saying is true - you get what you pay for :) ~ Dan W.

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I have been using RAPS for a number of years, and Dan is normally the one who takes care of the regular maintenance of my HVAC system and any other plumbing needs I have. Today Dan and Bob installed a humidifier for my heating system and cleaned a terrible mess of residual construction dust from the furnace and AC system. Everyone I have encountered at RAPS has conducted themselves in a professional and competent manner, and today was no exception. The employees of this company do great work, are always on time, are pleasant to have around, and go the extra mile for their customers. I would highly recommend them. ~ Patricia Coller

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I had what I will term a semi-emergency situation this morning. These guys were responsive, and Dan showed up almost immediately. Dan and his assistant Bob were super personable and did a fantastic job working with me to fix the problem. They were knowledgeable, friendly, efficient, neat, and an absolute pleasure to work with! I will use them again when another job comes up. ~ Shelby Wilson

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My hot water heater started leaking & was referred to Raps. Mark promptly called me back & told me he & his co-worker would be at my home Saturday. I must say, it was such a pleasure dealing with these 2 young men. They were very polite & professional. Explained to me what they were going to do. It was not easy but they did an exceptional job & after they left you would have never known I had a hot water heater installed. not a speck of anything anywhere. It was so refreshing to see 2 young men taking such pride in their work which you very rarely see nowadays. They are hardworkers & I feel very lucky that they did the work for me. I recommend them highly. Great job guys & thank you so much. ~ Donna Duffy

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I had Raps come to fix my kitchen sink. They did a great job, professional, clean and fast. I called them late on Friday and they were here 1st thing Saturday morning, on a holiday weekend, great service! ~ Alan Demers

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I have always been more than pleased with the services I receive. Chris, the dispatcher is terrific and always lets me know how soon I can expect someone. All the techs have been great. I would recommend them to anyone. ~ Patricia Scaduto Violette

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I had Raps Plumbing fix a leaking pipe and snake out a line. Both Daniel and Henry did a good job. They were very efficient and left every thing clean when they completed the job. ~ Donna Palier

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Very pleased with work done. Technician Mark Alterio knowledgeable and explained both the plan and equipment needed. Our kitchen sink works beautifully. We fully intend to use their services again when needed. ~ Sharon S.

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Both Dan and Bob were courteous, knowledgeable and worked very hard to correct our problem. Will definitely use this company for all our plumbing issues. ~ Claire Williams

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RAPS does a great job. Customer service is always professional. The service is well explained in advance and they do the job right the first time. In addition, they provide of range of options and do not recommend work that is not needed. I've been a loyal customer for 10 years. ~ Dwayne M.

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Mark was friendly and knowledgeable. He told me of all my options and answered questions readily. He cleaned up the areas well and informed me of my warranties. I would recommend him! ~ Karen G.

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Both men were professional, polite completed the job satisfactorily and did all they could to keep expenses in line w/ the estimate. ~ John S.

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Bob T. came to service our HVAC unit today, and he did a fantastic job. He was courteous and helpful when explaining what was wrong, and he made sure to explain possible solutions and how much they would cost. We have visitors in our home and it meant a lot to our family to have Raps come out in less than 24 hours from our initial call to provide assistance. I would highly recommend this company to anyone that needs help with heating, ac, or any plumbing needs. They are always consistent and also willing to point you in the direction of other trained professionals when they don't specialize in your area of need. Can't say enough about this company and their employees. ~ Travis B.

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Raps Plumbing responded right away when I called and sent two guys out within an hour of calling. They fixed the problem and were very friendly and professional. ~ Frederick C.

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The team arrived at the appointed time. They were personable and explained the problem and how long it would take to fix. Pricing options were also discussed and explained. The problem was fixed to my satisfaction. ~ Irene C.

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I don’t normally take the time to write reviews but these guys really earned it. They came to my house and put in a new furnace and central air. All around top notch company very professional and clean. They gave me a couple options for what I could have done in my place all at excellent prices and just knocked it out of the ball park. They were knowledgeable, kind, professional, and very hard working. After they finished they cleaned up the entire area nothing left behind and really made sure I was taken care of I would never go to another company for any of my Plumbing or HVAC needs. Their employees Dan and Bob worked great together and really made sure everything little thing was done right! If you have anything done to your house and don’t use RAPS you’re CRAZY!!! Thanks again guys for the great job! ~ Jason

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Another job well done, Dennis was very professional and has an excellent work ethic. ~ Bert Sissick

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Excellent quality and price! ~ Maryann Chomiak

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I had an awesome experience with Raps Plumbing. My water heater recently broke and I called them up to take a look at it. They came quicker than I expected and were able to fix it that same day. I would highly recommend using them, I will definitely call them again when I need their services. ~ Alex Carter

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Dennis is an exceptional TEC. We will always ask for him when we have plumbing problems. ~ Karen Balko

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From the very moment he came in to our home, Manny perfromed 100%. He explained everything to me and was more than helpful. ~ Janet Haffner

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THANKSGIVING MORNING, wake up, play with the cats.... what's that HIGH PITCH noise.... went downstairs, it was "water detector" alarm that I had placed on cellar floor next to sump pump pit.... the sump pump had failed and water was quickly rising. I called RAP's PLUMBING and within an hour, Dennis was here putting in a new and better sump pump. Thank you to RAP's and Dennis for saving the day (and my furnace!!!). If you live in southwestern CT / Milford area, I highly recommend RAP's -- they also did a great job installing my new furnace a couple of years ago!!!! ~ Tony Tyluki

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Joseph was great and very informative. I am so happy I have found a company that is reputable and will pass the word to all of our clients. ~ Genie Porto

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Big shout out to Manny Galarza, who installed new valves, and a new kitchen sink, in my place today. The job was a ridiculously complicated one that involved shutting off the water for my entire building (sorry neighbors, you were warned of this!), and there were water pressure issues to deal with once everything was installed, but Manny was a total pro. ~ Adam Bernard

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He was a kind man and answered my questions, did the work and explained it to me. ~ Julia Strawhince

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Manny was totally professional but also aware of my budget, and gave me good advice... and was very honest and upfront. ~ Zoya Metzger

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Very polite customer service person, took all information promptly ~ Mary Barschow

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Manny was great he never took a break and was so polite and listened to my concerns and questions and cleaned up after himself. ~ Jennie Kuchta

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Dennis & Daniel have been doing a great job of fixing an old pipe that has caused huge headaches; the company has worked closely with the contractor to get it fixed and the room restored. I am 100 percent satisfied with the job they've done! I highly recommend Raps ~ Suzanne Lombardo

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They were excellent! ~ Stephen J. Mc Hugh

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Arrived on time, very tentative to our needs and detail, reassured that if any problems developed after they left,, to contact them immediately so they can fix. Courteous and knew what they were doing. ~ Donna Garrabrant

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This company did a great job. He was very helpful in giving me other contacts for what I needed to have done. ~ Vilma Drucker

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Went great, his advice worked. He didn't want to charge me for a visit unless it was necessary ~ Guy Pratt

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Jack was courteous and punctual and that is rare... ~ Scott Adams

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Worker was neat,on time and work was professional ~ John McGuire

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Very well! ~ Chris Laudadio

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It was very good. Very polite, courteous and informative. Second time I have called them, different plumber, but still excellent. ~ Sharrie Hutt

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It went very well. I would highly recommend this company to anyone in the area. I will also be using them in the future if need be. ~ Tom Salemme

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Technician Joseph outstanding. Explained everything that needed to be done and executed job very efficiently. Very experienced plumber ~ Judy Pyrch

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At about 320 pm Manny came to home assessed situation explained about service fee about 60.00 and diagnostic fee about 223.00. I was able to use Angie's List coupon purchased for $119.00 for $200.00 worth of service and my remaining bill was $83.00. Manny cleaned up work area he was polite and professional. This was my only bathroom and I have a relative staying with me so I am very pleased with the prompt reasonable service and would definitely call again for any future needs. ~ Heidi Connors

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I intend to have them back for more projects! ~ Deidre Cannon

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He was very courteous, professional, and informative. He gave us all the options up front, no hidden costs. ~ Sharrie

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After the original visit when he evaluated the problem, he came back twice to finish the work. He seemed to spend a lot of time to get things right. He was very nice, gave me a lot of information, showed me everything that was happening on the video, and cleaned everything up. He recommended waiting a year to see if there are any problems before doing anything else (possibly installing a liner). Even though he may have spent more time than his estimate accounted for, he honored the original estimate. ~ Judith Nugent

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Everything went perfectly and the new water trap installed has worked perfectly. ~ William Callagy

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Super fast response. Quality service and knowledgable techs. Had my problem solved and even took the time to make sure I was happy. They are my new plumbers and will be getting repeat work as I update the plumbing in my house. ~ Maria Hughes

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Very polite employees. Overall a very pleasant experience.. ~ Ingrid Dally

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Excellent service. There is nothing iffy about this company especially the plumber they sent to my house. He was outstanding in his work and as a person. ~ Sienna Joaquino

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They were great. Their customer service is really good. They got the things really quickly because I'm not in the area that they serviced and my dad is. They were kind of my eyes and ears and they took a look at his situation in his house and the space he had and the ease of use and they really made some really great recommendations that we ended up following up on and then they got everything installed and everything is looking really well. There isn't additional cost. We gone out thinking that they were going to install a reverse osmosis system that I had already purchased but it was a complicated system which they recognized right away when they went out that that wouldn't be a good system for him plus it was too big to install under the sink so we ended up getting a different system that is smaller and simpler for him to maintain. This was the first time that we used them and we would definitely call them back out again. I did not feel like they were trying to upsell us. They were trying to figure out how to make the current system work if we really wanted it but it just turned out that there is a better system that would have been more applicable to his situation and they were really open to being flexible and trying to figure out a way to solve the problem so their customer service was really good in the sense of recognizing what the needs are and I don't think a lot of companies are really good at that. The price was fair.. It definitely wasn't overpriced. ~ Paula Kawal

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Spent a good deal of time just checking out the situation and we looked at a minor fix, so they gave me full credit and didn't charge me for the call. ~ Craig Swanson

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I had an exterior spigot that needed to be repaired. They showed up on time and were very personable. The service was excellent! ~ Sienna

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Prompt, expert, courteous and congenial, neat and clean!! Thanks again, Dennis and Henry. ~ Richard J. Sorcinelli

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The service man arrived within the promised time frame and was very knowledgeable in regard to what was needed to fix the problem. ~ Aldo Rossi

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Simply an honest, efficient, professional and fair experience. ~ Euge M.

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They were here within 2 hours of posting job! Fast and professional! ~ Lucy S.

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Our water heater conked out in the middle of the night. Not during business hours. Raps Plumbing & Heating, Inc. came out right away. Dan was courteous and reassuring. Zero judgment about my messy basement. The issue was fixed promptly. Zero hassle. I highly recommend. ~ Lezah Y

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Excellent service, cleaned up and put everything back. ~ Gary

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Yesterday I woke up to find water all over my kitchen counter and realized my kitchen faucet had decided to give up the ghost. I was in dire need of a plumber, so I gave RAPS Plumbing a call. Mark was the serviceman sent to do the repair, and he did a wonderful job. Not only did he install a beautiful new faucet, but during the process, he protected my floors by using a drop cloth and shoe covers. There was no need for any additional follow-up service calls, as his service truck was well stocked with all the supplies he needed for the repair. Afterward, he tested everything to make sure all the new fixtures were in good working order, then he helped me reload the items I keep under the sink. All in all, I was very pleased with his work, and would gladly recommend him to anyone who needed plumbing work done in their home. ~ Jennifer

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Mark was extremely professional and polite. He worked hard and did an awesome job. If I need Raps again I will request him. ~ Jonathan W

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Raps Plumbing is ALWAYS on time, do a great job, and thorough.. Mark A was pleasant and professional. Would use again!! AAA+++ ~ William

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Mark was friendly and knowledgeable. He told me of all my options and answered questions readily. He cleaned up the areas well and informed me of my warranties. I would recommend him. ~ Karen

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Both men were professional, polite completed the job satisfactorily and did all they could to keep expenses in line w/ the estimate: ~ John

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Bob T. came to service our HVAC unit today, and he did a fantastic job. He was courteous and helpful when explaining what was wrong, and he made sure to explain possible solutions and how much they would cost. We have visitors in our home and it meant a lot to our family to have Raps come out in less than 24 hours from our initial call to provide assistance. I would highly recommend this company to anyone that needs help with heating, ac, or any plumbing needs. They are always consistent and also willing to point you in the direction of other trained professionals when they don't specialize in your area of need. Can't say enough about this company and their employees. ~ Travis

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Raps Plumbing responded right away when I called and sent two guys out within an hour of calling. They fixed the problem and were very friendly and professional. ~ Frederick

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The team arrived at the appointed time. They were personable and explained the problem and how long it would take to fix. Pricing options were also discussed and explained. The problem was fixed to my satisfaction. ~ Irene

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Fast, efficient, service, at the house within half hour of call, Dennis was very knowelgable, friendly, and had the drain running within an hour GREAT service! ~ David

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Dennis did a great job repairing our plumbing issue. He was professional and courteous. ~ Deborah Leaf

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Dan was our service man Very polite. Took care in protecting our floors. When finished nothing was left behind. Cleaned up well Would use Raps again. Would recommend this company ~ Christine Healy

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Quick, competent repair to a plugged main sewer line. ~ Michele Ramadei

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This was an excellent choice! Mark was sent to fix my sewer line drip and I couldn't be more pleased! He was professional and knew exactly how to fix the problem. I will absolutely use Raps again for any plumbing needs I have. Excellent company! ~ Christine Stedner

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We had a lot of little problems and Dan came out, looked everything over and explained how we could fix all of the problems that I identified, plus a few others that would avoid future problems. A job well done by nice people. ~ Jeff Rosenthal

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Dan suggested I install air conditioning in my house which turned out to be a great idea. I always thought it would be too complicated since I had lived here for 40 years without it and survived. After Dan detailed the work and explained the price I decided to go for it. As promised Dan completed the work in one day. Together with a great assistant Bob, they installed the unit in a most professional way; in the end, they cleaned up everything and explained the product and how to work with it. The new air conditioning is a great success and I would highly recommend Dan for any work involving plumbing, air conditioners or dehumidifiers. He and Bob were so professional from A to Z. Many thanks. ~ Anne-Marie Logan

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Mark did a very professional job. His ability to work quickly and thoroughly made a difficult situation much more easier to manage. I would use this company and him again if the situation called for it. ~ Matt Gardner

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Very professional & effective. We’ve used them for years and now let them do our HVAC as well. They give an assessment and different price options (we have an old house and could sink $thousands if we wanted) and have a transparent fee sheet. Love the diamond club service—they show up for emergencies, do annual AC/water tank maintenance and are friendly & reliable. Also, they credit your diamond club fees back to you upon needing service so it really doesn’t cost extra. ~ Vatsal Thakkar

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Needed service on several different issues over several days and each one was handled in a professional, courteous and knowledgeable manner. Daniel offered advice, options and up-front pricing. I will definitely use Raps again and highly recommend them. ~ Patricia Burdick

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Used RAPS FOR my mom's hot water heater. It was also time to replace the furnace and A.C. unit. After looking at the estimate they were right in the ball park of everyone else. They arrived on time and cleaned up every day after work. Quality work. They were courteous to both me and my 93-year-old mom. Thx guys. ~ John Hamburger

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Prompt, neat, clean, efficient service in re-installing a faucet after replacing a kitchen sink. Dan explained everything before getting to work. Highly recommend! ~ Lucia Bartiromo Kirwood

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Dan came at the time stated. Done an assessment, gave a couple of options that can be done with prices, and was polite! I can safely say that I have my plumber in my contacts! Thank you Dan, my eggs this morning were yummy because you did an awesome job installing the gas line to my new gas stove! ~ Terri Parks

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