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My hot water heater started leaking & was referred to Raps. Mark promptly called me back & told me he & his co-worker would be at my home Saturday. I must say, it was such a pleasure dealing with these 2 young men. They were very polite & professional. Explained to me what they were going to do. It was not easy but they did an exceptional job & after they left you would have never known I had a hot water heater installed. not a speck of anything anywhere. It was so refreshing to see 2 young men taking such pride in their work which you very rarely see nowadays. They are hardworkers & I feel very lucky that they did the work for me. I recommend them highly. Great job guys & thank you so much.